Our mission and values

We sort out problems together – for good

Citizens Advice Southwark opened in 1939 in response to the many problems local residents faced arising from the war conditions and wartime legislation. Our volunteers helped with tracing missing persons, arranging evacuation for women, children and the elderly, and helping with war damage claims for people who had often lost members of their family, their homes and everything in them.

Although conditions and issues may have changed in the last 70 plus years residents of Southwark and beyond are increasingly accessing our services at both our Bermondsey and Peckham offices and at outreaches across the borough for help and support across a wide range of issues.

Our Vision

Our vision is of a society where everyone can express and realise their rights, where responsibilities are understood and acted on by both individuals and organisations, where decisions are taken with the needs of the most vulnerable in our society in mind, and where services are accessible and responsive to those who need them.

Our Mission

We sort out problems together – for good. We do this by:

  • Delivering services responsive to community need;
  • Empowering citizens to understand and exercise their rights and responsibilities;
  • Preventing problems through education and training;
  • Influencing social policy to achieve positive change.

Our Values

  • Trust: we will live up to the trust placed in us by our clients through achieving positive outcomes with them, working with integrity and respect.
  • Diversity: we will design our service to promote access to those in greatest need, challenge discrimination and celebrate diversity throughout our work.
  • Progress: we will continuously develop our work to be the best we can be, invest in learning and development, and develop new solutions to the problems people face.
  • Openness: we will act on feedback to improve our performance, recognise when our services can be improved, and learn from our mistakes.
  • Quality: whatever our role we will deliver quality throughout our work.