Paid Roles

Director of Development and Strategic Support

Salary: NJC Scale PO6 £45,441 to £47,295 per annum - plus 5% pension supplement

Hours: Full-Time (35 hours per week)

Position: Permanent

Funded By: Southwark Council

Citizens Advice Southwark has a strong record of developing new services and in securing funding to grow its reach – with the charity now having an income of £1.6m (doubling in the last four years), and seeing a record number of clients from our local communities through a diverse range of high quality services.  We recognise that if we’re to be able to carrying on supporting our community to sort out problems together, for good, we need to invest in our ability to continue to sustain and grow our services so that we’re here when people need us.  We’re keen to continue to innovate, grow and build on the trust we have from local people, and are looking for a dynamic Director of Development & Strategic Support help us to achieve our ambitions.

The role includes:

  • Acting as Deputy for the Chief Executive Officer
  • Overseeing the development and successful implementation of the organisation’s funding strategy so that the charity has the resources it needs to deliver effective services that meet local need
  • Leading on marketing and communications so that the organisation builds on its strong reputation and visible brand and continues to be recognised as a key part of the community infrastructure of Southwark
  • Developing relationships, partnerships and networks that enable the organisation to deliver its vision with and through local communities and other stakeholders
  • Being an inspiring and effective manager of the people in your team, ensuring that the projects you are responsible for exceed expectations

To be successful you will need to have:

  • Proven track record in securing contracts and/or grant funding across all sectors – health, Clinical Commissioning Groups and Local Authority Commissioning
  • Proactive approach to identifying opportunities for development.
  • Experience of developing and managing effective relationships with funders, partners and other stakeholders.
  • Project management including monitoring progress against objectives and experience of working within an evaluation framework.
  • Entrepreneurial drive to improve the quality and impact of our services.
  • Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution, and training and development opportunities to continue your professional development.

Interviews: Wednesday 20 December 2017

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

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Closing Date: 10.00 AM Friday 15 December 2017

Carers Information & Advice Service – Project Supervisor/Caseworker

Salary: NJC Scale SO2 £31,959 to £33,627 per annum - plus 5% pension supplement

Hours: Full-Time (35 hours per week)

Position: Permanent

Funded By: Southwark Council

Citizens Advice Southwark is funded to provide an information and advice service for anyone who cares for an adult, or a child with disabilities in Southwark. Free information and advice is available, from help with filling in forms, through to advice on welfare benefits and community care, and referrals for community care assessments. We are looking for a project supervisor/caseworker to lead the team. 

The role includes:

  • Managing a high quality generalist advice service and undertaking casework for Carers in Southwark
  • Ensuring that reporting requirements are met and targets monitored for the Service
  • Representing the Service externally
  • Providing support and supervision to the projects paid staff and volunteers
  • Taking up research and campaigns issues in accordance with the aims and principles of the Citizens Advice Service

To be successful you will need to have:

  • Recent experience of giving Generalist Advice to the public and of the Gateway Assessment process. This should include having undertaken casework in welfare rights, employment and housing
  • Experience of staff supervision and of overseeing the quality of the advice given by others
  • The ability to develop, plan, monitor and evaluate services
  • An understanding of the advice needs and issues for Carers

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution, and training and development opportunities to continue your professional development.

Interviews: Tuesday 19 December 2017

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Closing Date: 10.00 AM Friday 15 December 2017

Universal Credit Mitigation Project- Outreach Advice Worker

Salary: NJC Scale 6 £26,872 per annum pro rata - plus 5% pension supplement

Hours: Part–time 21 hours per week

Position: Twelve months Fixed Term Contract

Funded By: United Saint Saviour's Trust

Citizens Advice Southwark has funding for 12 months to provide an information and advice service for Universal Credit claimants at outreach locations in Southwark. The roll-out of Universal Credit and related welfare reforms is impacting many households in north Southwark. Drawing together the main advice agencies in the area, this new project will provide additional support services to local people over the critical Universal Credit implementation period.

The role includes:

  • To providing high quality advice and undertake casework for Universal Credit Claimants at Outreach locations in Southwark
  • Taking up Research & Campaigns issues in accordance with the aims and principles of the Citizens Advice Service 
  • Providing a referral and signposting route into other appropriate services to ensure the advice offer is holistic
  • Representing Citizens Advice Southwark to partner organisations by demonstrating our aims and principles in a professional and courteous manner

To be successful you will need to have:

  • Recent experience of providing Generalist Advice to the public and of the Gateway Assessment process. This should include having undertaken casework in welfare rights and housing
  • The ability to analyse and interpret complex information and be able to show how you would relay this in an understandable way
  • An understanding of the legal and financial issues that Universal Credit claimants may face

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution, and training and development opportunities to continue your professional development.

Interviews: Tuesday 19 December 2017

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Download Full Job Description Download Application Form

Closing Date: 10.00 AM Friday 15 December 2017

Advice Services Manager

Salary: NJC Salary Scale PO2 - £34,259 to £36,911 per annum

Hours: Full-Time (35 hours per week)

Position: Permanent

We are looking to recruit an Advice Services Manager to lead a large team of staff and volunteers in providing a high quality generalist advice and information service across our two bureaux in Bermondsey and Peckham, outreaches, telephone and digital access channels. The role includes:

  • Assisting the Director of Services in providing and developing a high quality advice and information service by face to face, telephone and digital access channels
  • Supervising advice and gateway assessment sessions
  • Supporting and supervising staff and volunteers
  • Co-ordinating the take up of research & campaigns issues in accordance with the aims and principles of the Citizens Advice Service
  • To deputise for the Director of Services in their absence and ensure the smooth running of the Service.

To be successful in this role you will need:

  • Substantial recent experience of generalist advice work including advising on complex cases in welfare rights, employment, housing and debt and of advice session supervision.
  • Significant experience of staff management and volunteer supervision.
  • Proven experience and understanding of implementing quality assurance systems.
  • A commitment and understanding of the Service’s aims, principles and equal opportunities policies

Interviews: Wednesday 17th January 2018

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Closing Date: Friday 12th January 2018

Operations Administrator

Salary: £24,135. Per annum (Spinal Point range 22 to 25)

Hours: Full-Time (35 hours per week)

Position: Permanent

Funded By: Southwark Council

Working as part of the Operations Team, you will undertake a range of administrative and support duties to ensure the smooth running of Citizens Advice Southwark.     

You will need significant experience of administrative work in an office setting, either paid or voluntary, experience in using IT and a commitment to work within the aims, principles and policies of the Citizens Advice Service.

The successful applicant will be experienced in providing administrative support in a busy work environment, including maintaining financial records using Sage or similar software, and using Microsoft office suite of packages, especially excel. You will have good interpersonal skills and the ability to relate to a wide cross section of the public, as well as the ability to prioritise and manage your workload effectively.

The post holder will be required to work between our Peckham and Bermondsey offices according to operational needs, and at other locations within the Borough of Southwark.

Employee Benefits:

25 days annual leave plus Bank Holidays. An employer matched contribution to pension scheme up to a maximum of 5% of salary (subject to probationary period). Training & Development opportunities relevant to post.

Working as part of the Operations Team, you will undertake a range of administrative and support duties to ensure the smooth running of Citizens Advice Southwark.     

You will need significant experience of administrative work in an office setting, either paid or voluntary, experience in using IT and a commitment to work within the aims, principles and policies of the Citizens Advice Service.

The successful applicant will be experienced in providing administrative support in a busy work environment, including maintaining financial records using Sage or similar software, and using Microsoft office suite of packages, especially excel. You will have good interpersonal skills and the ability to relate to a wide cross section of the public, as well as the ability to prioritise and manage your workload effectively.

The post holder will be required to work between our Peckham and Bermondsey offices according to operational needs, and at other locations within the Borough of Southwark.

Interviews: Friday 22nd December 2017

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Closing Date: 10.00am Wednesday 20th December 2017