Volunteer With Us

Being a Citizens Advice volunteer can be hugely rewarding and enjoyable. Around 22,000 volunteer with Citizens Advice nationally.

Citizens Advice Southwark provides a range of volunteering opportunities and welcomes people with the time and interest to learn new skills and practice existing ones. There are many ways that you can get involved, here are some of the roles available:


Advice Team Volunteer - Gateway Assessor

Hours Required: 2 days per week (9.30 am – 4.00 pm) for at least 1 year. First 6 weeks requires attendance on Tuesdays for group training.

We recruit and train volunteers to join our Advice Team as Gateway Assessors. This is a key frontline role working with people seeking information and advice from our service. Gateway Assessors find out about the client’s problem and situation, what they need and how we can assist them. This might be providing information such as a factsheet or leaflet, making an appointment with an Adviser, or making a referral to another organisation. 

The Gateway Assessor programme takes approximately 6 months to complete, following which volunteers may go on to undertake training to become volunteer Advisers. 

Download Full Role Details How to Apply

Digital Support Volunteer

Hours Required: The time requirement for this role is at least 1 day per week (possibly 10 am – 4 pm) for a minimum of 6 months

Citizens Advice Southwark has some exciting new volunteer vacancies with its Digital Inclusion Service.    This is an opportunity to assist local residents to access and use the online services which they need.    As a volunteer with this Project, you will help people find and use online services and help them to develop the skills and confidence they need to use digital technology effectively and safely.     There is a training programme for this volunteer role. 

Download Full Role Details How to Apply

Casework & Project Support Volunteer

Hours Required: At least 1 day per week (10.00 am - 4.00 pm) for at least 6 months

Casework & Project Support Volunteers assist the advice teams in the administration of client work and project services.   This may include handling correspondence, arranging appointments, inputting data, recording information, maintaining client files and archiving records.     This role may also include assisting clients with completing welfare benefits application forms and completing client satisfaction surveys.  

Download Full Role Details How to Apply

Trustee Board Member

Hours Required: Our Trustee Board meets quarterly in the evenings at 6.00 pm, plus the Annual General Meeting. In addition, Trustees may participate in the work of the Service during the day, for example by sitting on recruitment panels, attending meetings and events.

Every Citizens Advice Service is a registered charity and has its own Board of Trustees.    We welcome people of all ages, backgrounds and experience to our Trustee Board.    As a Trustee, you would manage and plan the overall strategic direction for Citizens Advice Southwark, act as employer for paid staff, manage the Service’s finances, ensure the Service complies with the law and be responsible for premises, insurance and equipment.    

Download Full Role Details How to Apply

How to Apply

Please download and read Information about volunteering with Citizens Advice Southwark (PDF, 82Kb).

To apply for the Advice Team Gateway Assessor, Digital Support Volunteer, or Casework & Project Support Volunteer roles, please download and complete the volunteer application form and diversity monitoring form, and send these by email to our Volunteer Recruitment Team at: volunteerrecruitment@citizensadvicesouthwark.org.uk or by post to Citizens Advice Southwark, 8 Market Place, Southwark Park Road, London SE16 3UQ.  

To apply for the Trustee Board Member role,  please download and complete the Trustee Board Member Application Form and Diversity Monitoring Form and send to the Volunteer Recruitment Team at:  volunteerrecruitment@citizensadvicesouthwark.org.uk  or by post to Citizens Advice Southwark, 8 Market Place, Southwark Park Road, London SE16 3UQ.     Closing date for applications for the Trustee Board Member role is 31 March 2018.

Please ensure your application form clearly states the role or roles that you are interested in.     Please note that, apart from the Trustee Board Member role, our current volunteer opportunities are not available in the evenings or at weekends.  

If you are interested in volunteering with other Citizens Advice Bureaux you will find information about bureaux that are currently recruiting volunteers on the national Citizens Advice website at www.citizensadvice.org.uk.

If you are interested in other volunteer opportunities in the borough of Southwark, you will find information on the Community Southwark website at www.communitysouthwark.org.