Volunteer With Us

Being a Citizens Advice volunteer can be hugely rewarding and enjoyable. Around 22,000 volunteer with Citizens Advice nationally.

Citizens Advice Southwark provides a range of volunteering opportunities and welcomes people with the time and interest to learn new skills and practice existing ones. There are many ways that you can get involved, here are some of the roles available:


Advice Team Volunteer - Gateway Assessor

Hours Required: 2 days per week (9.30 am – 4.00 pm) for at least 1 year. First 6 weeks requires attendance on Tuesdays for group training.

We recruit and train volunteers to join our Advice Team as Gateway Assessors. This is a key frontline role working with people seeking information and advice from our service. Gateway Assessors find out about the client’s problem and situation, what they need and how we can assist them. This might be providing information such as a factsheet or leaflet, making an appointment with an Adviser, or making a referral to another organisation. 

The Gateway Assessor programme takes approximately 6 months to complete, following which volunteers may go on to undertake training to become volunteer Advisers. 


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Homesearch Support Volunteer

Hours Required: 1 day per week on Thursdays for at least 6 months.

Homesearch Support Volunteers assist residents of the London Borough of Southwark to register with Homesearch and with their online applications for local authority housing.     This service is provided on Thursdays 10 am – 1 pm at Bells Garden Community Centre in Peckham.     There is induction and training for new volunteers joining the Homesearch Team.

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Casework & Project Support Volunteer

Hours Required: 1 or 2 days per week (10 am to 4 pm) for at least 6 months.

Citizens Advice Southwark provides generalist and specialist advice across a wide range of subjects including welfare benefits, debt, immigration, employment and housing.

Casework & Project Support Volunteers work with our Advice Teams to assist in the administration of client work and advice services.

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Digital Support Volunteer

Hours Required: The time requirement for this role is at least 1 day per week (likely to be 10 am – 4 pm) for a minimum of 6 months

Citizens Advice Southwark has some exciting new volunteer vacancies for its Digital Inclusion Service.    This is an opportunity to assist local residents to access all the services which they need and have been moved online.    This is a rewarding opportunity to work with people who are excluded from accessing online services.    As a volunteer for this project, you will be in a position to help, mentor and empower these individuals to find their way to these services.    Full training will be given.

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Volunteer Receptionist

Hours Required: At least 1 day per week (9.30 am to 2.00 pm) for at least 6 months – on Wednesdays, Thursdays, Fridays at our Peckham office.

Volunteer Receptionists welcome clients who visit the bureau on drop-in sessions and for advice appointments.   They enter data on our computer systems, maintain records, provide information about our service, organise the waiting area, answer the telephone and take messages, and provide administrative support to the Advice Team.

Download Full Role Details How to Apply

How to Apply

Please download and read Information about volunteering with Citizens Advice Southwark (PDF, 82Kb).

Download and complete the volunteer application form and diversity monitoring form, and send these by email to our Volunteer Recruitment Team at: 

volunteerrecruitment@citizensadvicesouthwark.org.uk or by post to Citizens Advice Southwark, 8 Market Place, Southwark Park Road, London, SE16 3UQ.

Please ensure your application form clearly states the role or roles that you are interested in. Please note our current volunteer opportunities are not available in the evenings or at weekends.

If you are interested in volunteering with other Citizens Advice Bureaux you will find information about bureaux that are currently recruiting volunteers on the national Citizens Advice website at www.citizensadvice.org.uk.

If you are interested in volunteer opportunities in the borough of Southwark, you will find information on the Community Southwark website at www.communitysouthwark.org.