Volunteer With Us

Being a Citizens Advice volunteer can be hugely rewarding and enjoyable. Around 22,000 volunteer with Citizens Advice nationally.

Citizens Advice Southwark provides a range of volunteering opportunities and welcomes people with the time and interest to learn new skills and practice existing ones. There are many ways that you can get involved, here are some of the roles available:


Advice Team Volunteer - Gateway Assessor

Hours Required: 2 days per week (9.30 am – 4.00 pm) for at least 1 year. First 6 weeks requires attendance on Tuesdays for group training.

We recruit and train volunteers to join our Advice Team as Gateway Assessors. This is a key frontline role working with people seeking information and advice from our service. Gateway Assessors find out about the client’s problem and situation, what they need and how we can assist them. This might be providing information such as a factsheet or leaflet, making an appointment with an Adviser, or making a referral to another organisation. 

The Gateway Assessor programme takes approximately 6 months to complete, following which volunteers may go on to undertake training to become volunteer Advisers. 

Download Full Role Details How to Apply

Homesearch Support Volunteer

Hours Required: 1 day per week on Thursdays for at least 6 months.

Homesearch Support Volunteers assist residents of the London Borough of Southwark to register with Homesearch and with their online applications for local authority housing.     This service is provided on Thursdays 10 am – 1 pm at Bells Garden Community Centre in Peckham.     There is induction and training for new volunteers joining the Homesearch Team.

Download Full Role Details How to Apply

Digital Support Volunteer

Hours Required: The time requirement for this role is at least 1 day per week (likely to be 10 am – 4 pm) for a minimum of 6 months

Citizens Advice Southwark has some exciting new volunteer vacancies for its Digital Inclusion Service.    This is an opportunity to assist local residents to access all the services which they need and have been moved online.    This is a rewarding opportunity to work with people who are excluded from accessing online services.    As a volunteer for this project, you will be in a position to help, mentor and empower these individuals to find their way to these services.    Full training will be given.

Download Full Role Details How to Apply

Research & Campaigns Volunteer

Hours Required: 1 day per week for at least 6 months, preferably Wednesdays

We use our clients’ experience and stories to speak up about the policies and services that cause people problems and campaign for positive change.     Research & Campaigns Volunteers are involved in identifying issues and using evidence to help bring about changes in local and national policies and services which can benefit everyone – even those who have never used a local Citizens Advice before.

Download Full Role Details How to Apply

Casework & Project Support Volunteer

Hours Required: At least 1 day per week (10.00 am - 4.00 pm) for at least 6 months

Casework & Project Support Volunteers assist the advice teams in the administration of client work and project services.   This may include handling correspondence, arranging appointments, inputting data, recording information, maintaining client files and archiving records.     This role may also include assisting clients with completing welfare benefits application forms and completing client satisfaction surveys.  

Download Full Role Details How to Apply

Trustee Board Member

Hours Required: Our Trustee Board meets quarterly in the evenings at 6.00 pm, plus the Annual General Meeting. In addition, Trustees may participate in the work of the Service during the day, for example by sitting on recruitment panels, attending meetings and events.

Every Citizens Advice Service is a registered charity and has its own Board of Trustees.    We welcome people of all ages, backgrounds and experience to our Trustee Board.    As a Trustee, you would manage and plan the overall strategic direction for Citizens Advice Southwark, act as employer for paid staff, manage the Service’s finances, ensure the Service complies with the law and be responsible for premises, insurance and equipment.    

Closing date for applications for the Trustee Board Member role is 1 January 2018.

To apply for the Trustee Board Member role please  download and complete the Trustee Board Member Application Form and Diversity Monitoring Form and send to the Volunteer Recruitment Team by email to volunteerrecruitment@citizensadvicesouthwark.org.uk or by post to Citizens Advice Southwark, 8 Market Place, Southwark Park Road, London SE16 3UQ.

Download Full Role Details How to Apply

How to Apply

Please download and read Information about volunteering with Citizens Advice Southwark (PDF, 82Kb). Download and complete the volunteer application form and diversity monitoring form, and send these by email to our Volunteer Recruitment Team at: volunteerrecruitment@citizensadvicesouthwark.org.uk or by post to Citizens Advice Southwark, 8 Market Place, Southwark Park Road, London, SE16 3UQ.

Please ensure your application form clearly states the role or roles that you are interested in. Please note our current volunteer opportunities are not available in the evenings or at weekends.

If you are interested in volunteering with other Citizens Advice Bureaux you will find information about bureaux that are currently recruiting volunteers on the national Citizens Advice website at www.citizensadvice.org.uk.

If you are interested in volunteer opportunities in the borough of Southwark, you will find information on the Community Southwark website at www.communitysouthwark.org. To apply for the Trustee Board Member role, see application form given with the role information.