Coronavirus Update

As of 20 March 2020 Citizens Advice Southwark has suspended drop in face to face advice services at our 3 offices in Bermondsey, Peckham & Walworth.
Advice and information is available over the phone, by email, web-chat and online.

Coronavirus Advice: Doctors of the World have produced Coronavirus (Covid 19) advice in 20 languages Google Drive  in partnership with the Red Cross, Migrant Help and Clear Voice. The guidance is based on the government’s updated advice and health information.


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Coronavirus – what it means for you

There are things you can do to help you avoid getting coronavirus, also known as COVID-19. There are also things you can do to stop the virus spreading if you think you have it.

You can read more about the symptoms of coronavirus and how to avoid it on the NHS website.

You can also read guidance on how the UK is affected by coronavirus on GOV.UK. This guidance from the government is updated every day.

You can also watch British Sign Language versions of government advice on the SignHealth website.

For more advice click here

COVID-19 Government Guidance

The Government has released translated guidance for self-isolation and social distancing into the following languages: easy read, Arabic, French, Mandarin, Cantonese, Polish and Welsh. The links are here:

COVID-19: guidance for households with possible coronavirus infection – GOV.UK

Stay at home guidance for households with possible coronavirus (COVID-19) infection.


COVID-19: guidance on social distancing and for vulnerable people – GOV.UK

Guidance on social distancing for everyone in the UK, including children, and protecting older people and vulnerable people.


Doctors of the World has also translated the guidance into in many more languages: – Albanian, Amharic, Arabic, Armenian, Bengali, Bulgarian, Czech, Dari, Farsi, French, Gujarati, Greek, Hindi, Italian, Hungarian, Kurdish Sorani, Lithuanian, Malayalam, Portuguese, Simplified Chinese, Pashto, Polish, Portuguese, Punjabi, Russian, Romanian, Sindhi, Slovak, Spanish, Somali, Tigrinya, Turkish, Urdu, Vietnamese –

Coronavirus Information – Doctors of the World

Initiatives, online and tools and training providing support to medics.

Changes to the Blue Badge rules

If you have difficulty with your mobility, you may be entitled to apply for a Blue Badge.

This factsheet gives you information on the recent changes to the law on 30 August 2019 regarding the eligibility and how to claim.

You can be automatically eligible (meaning you will not need an assessment to prove that you have mobility difficulties) if you are:

  • are registered as blind
  • get the higher rate of the mobility component of Disability Living Allowance (DLA)
  • get at least 8 points in the ‘Moving Around’ activity of Personal Independence Payment (PIP)
  • get War Pensioners’ Mobility Supplement
  • received a lump sum payment as part of the Armed Forces Compensation scheme (tariffs 1 to 8), and have been certified as having a permanent and substantial disability
  • get at least 10 points in the ‘Planning and Following a Journey’ activity of PIP, because of category ‘E’ (cannot undertake any journey because it would cause overwhelming psychological distress)

If you’re not automatically eligible you will need to have an assessment to prove that you have mobility difficulties

You could still get a badge if:

  • you have long term problems with walking – including problems caused by stress, anxiety or other mental health issues
  • you have severe problems using both your arms
  • you’re applying on behalf of a child aged over 2 who has problems walking, or a child under 3 who needs to be close to a vehicle because of a health condition

How to apply:

Through the government website: or through your local council.

  • You may have to pay up to £10.
  • You do not need to be able to drive to apply.
  • You can apply if you care for a child with a health condition that affects their mobility.

Contact the Advice Team at Citizens Advice Southwark
Telephone: 0344 499 4134

Citizens Advice now delivering services in Walworth

We are happy to announce extension of Citizens Advice provision in Southwark by opening our new site in Walworth.

The premises are situated at 6-8 Westmoreland Road, SE17 2AY (see map above).

We are open for drop in advice Mondays, Wednesday and Fridays from 10:00am – 1:00 pm.

Pre-booked appointments will be available at the new site throughout the week.

Keep an eye on this space for news about other services planned  from our new Wallworth Citizens Advice site.


As holidaymakers prepare for the summer, Citizens Advice Southwark is on hand in the event of flight issues

Traditionally over July and August, Citizens Advice Southwark sees a surge in people who have issues with flight delays, cancellations, and delayed and lost luggage.

With many now packing up to go on their summer holidays, Citizens Advice Southwark is offering travellers top tips to help their holidays run more smoothly.


If you’re travelling either to or from an EU airport or with an EU airline, under EU rules you might be entitled to compensation if you’re delayed. You can check to see if your flight is covered by EU rules on the Civil Aviation Authority’s website.


Citizens Advice top tips:

  • Airlines should provide you with assistance depending on how long your flight is delayed, where you were flying to, and how long the journey is.
  • It’s best to contact the airline or the Civil Aviation Authority right away to see what you’re entitled to.
  • Unless the delay was due to exceptional circumstances, you could be entitled to up to €600 in compensation depending on the length of the flight and delay.

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Latest Tweets

•On 18 March, Housing Minister @RobertJenrick promised

💬 “No renter who has lost income due to #Coronavirus will be forced out of their home”

The government must act soon so this promise isn’t broken

new @CitizensAdvice research reveals many people ordered to shield at home due to #Coronavirus continue to face an #ImpossibleChoice

We’re calling for a right to be furloughed — so no one has to choose between their health or paying the bills ⤵️

Happy to contribute! Any Southwark Council leaseholders/ ex-Council freeholders can get in touch with @SouthwarkCAB using the details on our website,

📱 Spoof texts and emails
🧾 Voucher scams
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🛒Online shopping scams

👇 The @CitizensAdvice scams action team runs through some common #CoronaVirus scams and shares tips on how to stay safe online

Citizens Advice provides free, impartial support to people making a new #UniversalCredit claim. Retweet if you know someone who might need our help!

📱 Phone 0800 144 8 444

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