We provide high quality and accessible generalist and specialist advice and information in key areas of social welfare law, including welfare benefits, debt, housing, employment and immigration. Our services are easily accessible and have a positive impact on people’s lives. Our advice is free, independent, confidential and impartial, and is delivered face to face from our three main offices in Bermondsey, Peckham and Walworth, over the phone, by email, through web chat and at a variety of outreach locations across the borough.
Much of our frontline service is delivered by volunteers from the local community who are supervised by paid staff. Over the last year volunteers contributed 37,000 hours of work to the service.
Our service, last year, was delivered by 53 paid staff, 83 volunteers, and 40 pro bono solicitors.
Our impact: 17,088 clients seen, 46,658 problems helped with, £5.9 million financial gains
93% of our clients reported our help had positively improved their situation
89% reported they felt more confident to manage their situation
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