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As holidaymakers prepare for the summer, Citizens Advice Southwark is on hand in the event of flight issues

Traditionally over July and August, Citizens Advice Southwark sees a surge in people who have issues with flight delays, cancellations, and delayed and lost luggage.

With many now packing up to go on their summer holidays, Citizens Advice Southwark is offering travellers top tips to help their holidays run more smoothly.

Delays

If you’re travelling either to or from an EU airport or with an EU airline, under EU rules you might be entitled to compensation if you’re delayed. You can check to see if your flight is covered by EU rules on the Civil Aviation Authority’s website.

Citizens Advice top tips:

• Airlines should provide you with assistance depending on how long your flight is delayed, where you were flying to, and how long the journey is.
• It’s best to contact the airline or the Civil Aviation Authority right away to see what you’re entitled to.
• Unless the delay was due to exceptional circumstances, you could be entitled to up to €600 in compensation depending on the length of the flight and delay.

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Carers Week 2019

This week is Carers Week

Learn about the ways you can support unpaid carers:

• This week is Carers Week, so take some time to read a report from Carers UK on juggling work and unpaid care.
• As part of our membership with the Employers Network for Equality and Inclusion (ENEI) you have access to their guide on employing carers

We have also produced new guidance to help you support volunteers who are carers, raise awareness of caring, and promote volunteering opportunities to carers.

Scams Awareness Week 2019

Scams happen to anyone. The 2019 Scam awareness campaign is coming up on the 10 June. We’re raising awareness and empowering people to take action against scam crimes.  We’ll be helping people stay #scamaware now and all year around.

Get involved in the campaign at www.citizensadvice.org.uk/sa19

Join us at the next Advice & Support Roadshow at The Green, Nunhead Community Centre, SE15 3QQ

Our next Advice & Support Roadshow will be taking place between 10am and 2pm on Monday 20th May 2019 at The Green, Nunhead Community Centre, 5 Nunhead Green, Nunhead, London SE15 3QQ.

This event is for anyone who is having problems with benefits (including Universal Credit) or debt, or help with budgeting or with getting online. In addition there will be staff there from the DWP, from the Council (including the Council Tax team, Local Support and Housing Allocations), as well as from voluntary sector organisations providing employment support and advice.

Please come along and if you are organisation you can refer anyone who needs advice and support with any of the above.

Download Advice and Support Roadshow May 2019 flyer

Help to Claim

Today Citizens Advice Southwark has launched a new service called Help to Claim for those who need help to apply for Universal Credit in Southwark.

People will now be able to get support from us, from submitting their Universal Credit application to getting their first full payment.

Help will be tailored to the individual and will be available face-to-face, over the phone on 0800 144 8 444 and online through our Help to Claim enquiry form

This may include assistance with the online application form or help with providing evidence like childcare costs and medical certificates.

Local organisations who work with people who need help applying for Universal Credit can also signpost into the service here

For more information please visit our Help to Claim page.