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Help to Claim

Today Citizens Advice Southwark has launched a new service called Help to Claim for those who need help to apply for Universal Credit in Southwark.

People will now be able to get support from us, from submitting their Universal Credit application to getting their first full payment.

Help will be tailored to the individual and will be available face-to-face, over the phone on 0800 144 8 444 and online through our Help to Claim enquiry form

This may include assistance with the online application form or help with providing evidence like childcare costs and medical certificates.

Local organisations who work with people who need help applying for Universal Credit can also signpost into the service here

For more information please visit our Help to Claim page.

Come to our next Advice and Support Roadshow on Monday 25th February 2019, 10am to 2pm in Camberwell

Our next Advice & Support Roadshow will be taking place between 10am and 2pm on Monday 25th February at St Giles Parish Hall, 161 Benhill Road, Camberwell SE5 7RJ.

This event is for anyone who is having problems with benefits (including Universal Credit) or debt, or would like help switching energy provider, with budgeting or with getting online. In addition there will be staff there from the DWP, from the Council (including the Council Tax team, Local Support and Housing Allocations), as well as from voluntary sector organisations providing employment support and advice.

Please come along and if you are organisation you can refer anyone who needs advice and support with any of the above.

Download Advice and Support Roadshow Feb 2019 flyer

Digital Support Service – Help using the web

We are running regular Digital Support sessions at various locations throughout the borough where people who live or work in Southwark can get free help and support online. Our staff and volunteers are available to help guide you through online systems including:

Making and managing your Universal Credit claim online
Setting up a MySouthwark account and registering for Homesearch
Online bidding
Making a change in your circumstances

You can find out more about the locations and opening hours for the sessions or alternatively request an appointment or phone us on 0344 499 4134

Citizens Advice Southwark at Parliament Select Committee hearing

Following a national campaign to try and halt the roll-out of Universal Credit, Citizens Advice Southwark was invited to present evidence in support of our campaign to a parliamentary committee. We were represented at the meeting by our Advice Services Manager, Nicola Smith, who answered questions from the committee members and detailed our clients’ experiences.

See the Parliament TV video from the hearing here.