Paid Roles
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.
Guidance Notes for Applicants
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Please submit the diversity monitoring form alongside your application.
Please note: AI software like “Grammarly or ChatGPT” should not be utilised for applications or tests when applying.
Administration Assistant
Salary: NJC Salary Scale 2 - £28,948 to £29,337 per annum
Hours: Full-Time (35 hours per week)
Position: Permanent
Working as part of the Operations Team you will provide administration assistance to ensure the effective functioning of the Service and also assist with data entry responsibilities. You will also be expected to undertake reception duties when required, helping to welcome clients into our offices.
The role is varied and covers many different aspects of maintaining the organisation and facilities including trouble shooting and being reactive to colleague’s immediate needs.
If you are friendly, well organised and have an eye for detail then this role may interest you. You will need similar experience in a customer facing or administration assistant role in either paid or voluntary and a commitment to work within the aims, principles and policies of the Citizens Advice Service
The successful applicant will have:
- Experience in providing customer services and administration assistance
- Excellent verbal communication skills including telephone skills
- Good numeracy and literacy skills
- Excellent attention to detail
- Good IT skills, including MS word, email and the internet.
- An understanding of and commitment to the Aims and Principles of the Citizens Advice service including the service’s Equal Opportunities policies.
The post holder will be required to work across all our offices in the borough according to operational needs.
Download Full Job Description Download Application Form Download Diversity Monitoring Form
Closing Date: 9.00 am Tuesday 21 April 2026 - Interviews: Friday 24 April 2026
Gateway Assessor
Salary: NJC Scale 2 - £28,948 to £29,337 per annum
Hours: Full-Time (35 hours per week)
Position: Permanent
Funded By: London Borough of Southwark
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:
- Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
- An understanding of the main enquiry issues involved in assessing clients’ problems
- Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Download Full Job Description Download Application Form Download Diversity Monitoring Form
Closing Date: 9.00 am Thursday 23 April 2026 - Interviews: Tuesday 28 April 2026