Paid Roles

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, an Employee Assistance Programme and training and development opportunities to continue your professional development. 

Guidance Notes for Applicants

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Please submit the diversity monitoring form alongside your application.

Housing Solicitor/Supervisor

Salary: NJC Salary Scale PO4 £47,346 to £50,389 per annum

Hours: Full-Time (35 hours per week)

Position: Permanent

We are looking to recruit a Housing Solicitor (or Barrister) able to supervise a Legal Aid Agency contract and undertake certificated work. You would deliver the service from both our Peckham and Walworth offices and be an expert resource for other casework supervisors across the organisation. The successful applicant will assist clients with eligible housing cases. 

The role includes:

  • Ensuring the provision and development of a high quality LAA housing advice service
  • Ensuring that file management standards are met and targets are regularly monitored
  • Undertaking certificated housing casework under the contract

 To be successful you will need:

·         To be a qualified solicitor (England & Wales) with a current practicing certificate or barrister who meets the Legal Aid Agency Supervisor requirements for Housing Law.

·         Have the ability to run case files in accordance with the Specialist Quality Mark.

·         A highly developed sense of legal professionalism and a commitment to access to justice with excellent client care skills.

You will also need to fill out the Housing Supervisor Declaration Form (below) along with your application.

 

Housing Supervisor Declaration Form

 

Download Full Job Description Download Application Form Download Diversity Monitoring Form

Closing Date: 10:00am Monday 26th February 2024 Interviews will be held on : Friday 1st March 2024

Trainee Generalist Advice Caseworker

Salary: Salary NJC Scale 5 - £30,346 per annum

Hours: Full-Time (35 hours per week)

Position: Initially Fixed Term for 12 months (with possibility of extension)

Funded By: Southwark Council

This is an exciting opportunity for a Gateway Assessor or Advice Worker with a minimum of three months experience to be fast tracked through the full Citizens Advice Generalist Adviser training programme. Once having completed an initial four weeks training period you will be allocated to work on one of a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

  • You must be a trained Gateway Assessor with a minimum of three months experience.  
  • An understanding of the advice needs and issues of the local community in a diverse inner-city area
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Download Full Job Description Download Application Form Download Diversity Monitoring Form

Closing Date: 9.00 am Monday 11th March 2024 Friday 15th March 2024

Gateway Assessor

Salary: NJC Scale 2 - £26,662 to £27,039 per annum

Hours: Full-Time (35 hours per week)

Position: Permanent

Funded By: Southwark Council

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have: 

·      Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.

·      An understanding of the main enquiry issues involved in assessing clients’ problems

·     Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony

 ·    To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

     In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

 

Download Full Job Description Download Application Form Download Diversity Monitoring Form

Closing Date: 9.00 am Monday 11th March 2024 Friday 15th March 2024