Paid Roles

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, an Employee Assistance Programme and training and development opportunities to continue your professional development. 

Guidance Notes for Applicants

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Please submit the diversity monitoring form alongside your application.

Generalist Advice Worker/Advice Session Supervisor or Trainee position

Salary: Salary scale: SO1 - £36,001 to £37,870 per annum

Hours: Full-Time (35 hours per week)

Position: Permanent

Funded By: Southwark Council

This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (ASS) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an ASS within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 – £33,194 for the first six months whilst undertaking the training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

  • Providing advice to the public and undertaking casework on social welfare law issues
  • Supervising advice and gateway assessment sessions
  • Supporting and supervising staff and volunteers

To be successful you will need:

  • Recent experience of giving advice to the public. This should include having undertaken advice casework.
  • Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Download Full Job Description Download Application Form Download Diversity Monitoring Form

Closing Date: 9.00 am Monday 20th May 2024 Interviews: Friday 24th May 2024